Reference

Legal Terms That Actually Make Sense

Access to 8xx depends on your local law and eligible regions — we want that clear from the start. These terms cover how your account works, what data we hold, how we handle your wallet activity across bKash, Nagad, and Rocket, and what you…

Account Access PolicyWallet Data HandlingYour Right to Request ChangesJurisdiction-Dependent AccessContact Us Directly
8xx Legal Terms That Actually Make Sense
REACH US DIRECTLY

How to Contact Us About Policy

If you have a question about these terms, want to know what data we hold on your account, or need to raise a dispute about a wallet transaction, use any of the paths below. Our support team handles policy queries alongside account and payment questions — you do not need a separate channel.

Live Chat Open the chat icon from any page on 8xx while logged in. Policy and account queries are handled in the same queue as deposit and withdrawal support.
Email Support Send policy or data requests to our support address listed in your account settings. Include your registered mobile number so we can locate your record quickly.
Account Help Section The help section inside your account covers common policy questions, data request steps, and how to submit a formal dispute for a wallet transaction.
DATA AND ACCOUNT SECURITY

How We Protect What We Hold

Account security at 8xx is built around your registered mobile number and a one-time PIN verification step. Every login triggers an OTP sent to that number — no one can access your account without it. For wallet transactions, we match the sending number against your verified account record before processing. Data at rest is encrypted, and your bKash, Nagad, or Rocket number is never visible in plain text in our systems after the verification step completes.

OTP Login Flow

Every session requires a one-time PIN sent to your registered number. This applies whether you log in from mobile or desktop, and cannot be bypassed from either end.

Wallet Verification

Deposits from bKash, Nagad, or Rocket are matched to your registered number before they clear to your account balance. Mismatched senders are flagged and held for review, not auto-credited.

Data Retention and Deletion

We keep transaction records for the period compliance rules require. After that period, records are either anonymised or deleted. You can ask what we currently hold on your account at any time.

Requesting Changes

To update your contact number, request a data summary, or ask us to delete specific records, contact support with your account ID and we will process the request within the timeframe our policy allows.

What You Asked About Legal Terms

These are the questions we get most often about account rights, data, and eligibility. If yours is not here, reach us through live chat or the help section in your account.

Access depends on your local law and the eligible regions we currently serve. Check whether online gaming platforms are permitted in your area before opening an account — we cannot make that determination for you.

We hold your registered mobile number, login records, and transaction history including bKash, Nagad, and Rocket activity. You can request a full summary by contacting support with your account ID.

Contact support through live chat or email with your account ID and a written deletion request. We will process it in line with our retention obligations and confirm when it is done.

Transaction records tied to bKash, Nagad, or Rocket are retained for the compliance period required, then anonymised or deleted. Closure does not remove records still within that retention window.

We notify account holders using the contact method on file when terms are updated. Continuing to use your account after a policy update means you accept the revised version.

Use the live chat or email path listed in the support section above. Include the transaction reference number from your account history and we will investigate from our end.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.