Reference

What You Agree To When You Use 8xx

These terms set out the rules that apply to your account — how it opens, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what we both agree to.

bKash, Nagad, Rocket coveredAccount-holder agreementJurisdiction-dependent accessFair-use rules applyRead before you start
8xx What You Agree To When You Use 8xx
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

8xx keeps your account data and wallet details protected under the commitments in these terms. Here is what that means in practice.

Wallet Verification

When you link bKash, Nagad, or Rocket, we cross-check the registered name against your account. This step protects you from unauthorised withdrawals and keeps the account yours alone.

Account Access Control

Login is protected by OTP sent to your registered mobile number. If you lose access or suspect unauthorised use, contact support immediately and we will lock the account while we investigate.

Data Retention

We hold your account and transaction records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support with your account ID and a written request.

Requesting Changes

To update your registered mobile number or linked wallet, submit a request through Live Chat with identity verification. We do not make wallet changes over email alone — this protects against social-engineering attempts.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — a withdrawal condition, a wallet-linking rule, or an account restriction — our support team can clarify. Reach out through any of the channels below and reference your account ID so we can pull up the right details quickly.

Team online

Live Chat

Available directly inside your account dashboard. Raise a terms query, share your account ID, and an agent will pick it up and walk you through the relevant clause.

Email Support

Write to our support address for anything that needs a written record — account disputes, wallet-verification questions, or formal terms clarifications. We aim to reply within one business day.

Help Centre

Our Help Centre covers common terms questions: deposit conditions, withdrawal steps, account verification, and what happens when a transaction is flagged for review.

Common Questions About These Terms

Straight answers to what people ask most about account rules, wallet conditions, and eligibility.

No. Deposits must come from a wallet registered in your own name. Sending funds from another person's bKash, Nagad, or Rocket account violates these terms and may trigger a withdrawal hold.

Duplicate accounts are not allowed. If we detect multiple accounts linked to the same identity or wallet, we may suspend both and review any pending withdrawals before releasing funds.

The revision date at the top of this page changes whenever we update the terms. We also send a notification to your registered mobile number when a material change affects how your account works.

We can restrict or close an account that breaches these terms — wallet misuse, multiple accounts, or access from a prohibited region. In most cases we will notify you, except where legal obligations prevent it.

Contact support via Live Chat or email with your account ID and a written data request. We will respond within the timeframe required by applicable regulations in your eligible region.

Yes. Access to 8xx depends on whether online gaming is permitted under the laws of your location. It is your responsibility to check local rules before opening or continuing to use an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.